wvip's Privacy Policy

Welcome to wvip. This privacy policy explains what personal information is collected from you when you use the wvip platform, how that information is used, how it is kept secure, and what rights you have.

This policy applies to the wvip website (wvip.mom) and all related services. By using any wvip service, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any part of this policy, please contact us before using our services.

wvip collects two types of information — information you provide directly, and information generated automatically through your use of the platform.

2.1 Information You Provide Directly

When registering and managing your account, you may provide the following information:

• Full name and date of birth
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, or Upay account number)
• Documents required for identity verification
• Any messages or information you provide when contacting our support team

2.2 Automatically Collected Information

The following information may be collected automatically when you use the wvip platform:

• IP address and device identity
• Browser type, operating system, and version
• Date, time, and duration of platform access
• Gaming activity logs and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Identity Verification (KYC)

To ensure responsible gaming and prevent fraud, wvip may ask users to complete an identity verification process (Know Your Customer — KYC) when required. This process may involve providing a copy of a national ID card or passport. This information is stored with the highest level of security and is used only for verification purposes.

wvip uses your information for specific and legitimate purposes. No information will be used in an irrelevant manner or without your knowledge.

Your information is used for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To smoothly operate gaming, deposits, withdrawals, and other platform services.
• Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Customer Support: To resolve your questions, complaints, or issues quickly and effectively.
• Responsible Gaming: To monitor unusual gaming behaviour and ensure user protection.
• Legal Obligations: To comply with applicable laws and regulations.
• Platform Improvement: To analyse user experience and improve service quality.
• Communication: To notify you of important announcements, policy changes, or account-related information.

Protecting your personal information is one of wvip's highest priorities. We apply industry-standard technical and organisational measures to protect your information from unauthorised access, damage, or disclosure.

4.1 Technical Security Measures

• SSL Encryption: All communications on our platform are secured by SSL (Secure Socket Layer) encryption technology, which keeps your information safe during transmission.
• Encrypted Storage: Sensitive stored information is kept in an encrypted format.
• Firewall & Access Controls: Robust firewalls and strict access control measures are in place.
• Regular Security Reviews: Our systems undergo regular security audits.

4.2 Data Retention Period

Your information is retained only for as long as it is needed to provide services or meet legal obligations. Even after an account is closed, certain information may be retained for a specified period to satisfy legal requirements.

wvip does not sell your personal information. However, necessary information may be shared with trusted third parties in the following limited circumstances:

• Payment Processors: The minimum necessary information is shared with payment services such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Service Providers: Only the information required to deliver services is shared with trusted technology partners engaged for game software, server hosting, and platform maintenance.
• Legal Authorities: Information may be disclosed to authorities in compliance with court orders, government directives, or legal obligations.
• Fraud Prevention: In cases of serious fraud or criminal activity, relevant information may be shared with investigating agencies.

Every third party we work with is contractually bound to comply with wvip's privacy standards. For each third party's own privacy policy, please visit their website.

Cookies and similar tracking technologies are used on the wvip website to improve your experience. Cookies are small text files stored in your browser or on your device.

6.1 Cookie Types and Purpose

• Essential Cookies: These are necessary for the core functioning of the website — such as maintaining login sessions and ensuring security.
• Preference Cookies: These remember your preferences, such as language selection, and improve your experience on future visits.
• Analytics Cookies: Used to understand how the platform is being used, which helps with service improvement.

6.2 Cookie Controls

You can control or decline cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work correctly.

wvip respects your rights regarding your information. You have the following rights:

• Right of Access: You can find out what information wvip holds about you and request a copy of that information.
• Right to Rectification: If your information contains any errors or is incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though information subject to legal obligations may not be immediately erasable.
• Right to Restrict Processing: In specific cases you can request that the processing of your information be restricted.
• Right to Data Portability: You can request that information you have provided be made available in a structured, machine-readable format.
• Right to Object: You can object to the processing of your information for specific purposes.

To exercise these rights, please email [email protected]. We will respond to your request within a reasonable time.

wvip is for individuals aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If parents believe their child has created an account on wvip, please contact [email protected] immediately.

wvip may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

Continued use of the platform after changes have been made will be taken as acceptance of the new policy. We therefore recommend reviewing this page regularly. The "Last Updated" date at the top of the page always indicates the current version.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct chat support (in Bengali and English)

We are always ready to assist you with any matter related to your privacy.